We're in your corner

Most people only find out how good their broker really is when they need to make a claim. At Opus, we take that seriously. We don't hand you a phone number and step back. We stay close, advocate on your behalf, and make sure the process moves forward as it should.

From the moment you notify us, we take ownership of the process. We liaise with insurers, keep you informed at every stage, and make sure your claim is handled with the urgency and care it deserves.

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What you can expect from us

  • A fast response

    We acknowledge every claim promptly and give you a clear picture of next steps from the outset.

  • Person in a suit holding their hands together with a digital graphic of various people connected by arrows and the word 'insurance' beneath.

    Someone in your corner

    We liaise directly with insurers on your behalf. You don't have to navigate it alone.

  • Two business professionals having a discussion in a conference room with documents and electronic devices on the table.

    Clear communication

    We keep you updated at every stage so you always know where things stand.

  • Person using a smartphone with digital icons representing online shopping, healthcare, home security, travel, and finance floating around.

    Genuine advocacy

    We push for the outcome you deserve, not just the path of least resistance.

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Phone: 0447 046 774
Email: claims@opusinsurance.com.au

Need to make a claim?

Contact us as soon as possible. The earlier we're involved, the better we can support you. Reach out by phone or email and we'll take it from there.

Common Questions

When should I notify Opus of a claim? As soon as an incident occurs or you become aware of a potential claim. Early notification gives us the best opportunity to manage the process on your behalf and protect your position.

Do I contact Opus or the insurer directly? Always come to us first. We'll handle the insurer relationship and make sure your claim is lodged correctly and promptly. That's what we're here for.

What information do I need to provide? As much detail as you have, including dates, circumstances, and any documentation or photos relevant to the incident. Don't worry if you don't have everything. We'll guide you through what's needed.

How long will my claim take? Timeframes vary depending on the nature and complexity of the claim. What we can promise is that we'll keep you informed throughout and push to have it resolved as efficiently as possible.

Let's talk about your risk. Speak with an Opus adviser today.